---
title: "EasySignage Support Hours & Response Times"
description: "Find out when EasySignage support is available, our response and resolution times."
url: https://easysignage.com/how-to/general-questions/what-are-the-support-hours-for-easysignage/
---

# What are the support hours for EasySignage?

Find out when EasySignage support is available, our response and resolution times, and how we ensure 99.9% uptime for your digital signage services.

## 📞 EasySignage Support Availability

At EasySignage, we are committed to providing reliable and responsive support to ensure your digital signage operations run smoothly.​ No matter if you’re on a free or paid plan, you will receive the same dedicated support from our team.

### 🕒 Support Hours

Our technical support team is available during the following hours:​

-   **Business Days**: Monday to Friday
-   **Business Hours**: 16 hours per day (16/5)​

Please note that support requests submitted outside of business hours will be addressed at the beginning of the next business day.​

### ⚙️ Service Uptime Commitment

We strive to maintain high service availability to minimize disruptions:​

-   Service Uptime: 99.9% annually
-   Downtime: Less than 1 hour per month​

This commitment ensures that our services are operational and accessible to users around the clock.​

### 🛠️ Response and Resolution Times

Our response and resolution times are based on the severity of the issue:​

-   Urgent Issues:
    -   Response Time: Within 1 working day
    -   Resolution Time: Within 5 working days​
-   Minor Issues:
    -   Response Time: Within 2 working days
    -   Resolution Time: Within 2 weeks​
-   Normal Issues:
    -   Response Time: Within 2 working days
    -   Resolution Time: As determined​

### 📞 Contacting Support

If you require assistance or have any inquiries, please reach out to our support team:​

-   Contact Form: [EasySignage Contact Us](https://easysignage.com/contact-us/)
-   Support Center: [EasySignage Support Centre](https://easysignage.com/help/)