What are the support hours for EasySignage?

Find out when EasySignage support is available, our response and resolution times, and how we ensure 99.9% uptime for your digital signage services.

đź“ž EasySignage Support Availability

At EasySignage, we are committed to providing reliable and responsive support to ensure your digital signage operations run smoothly.​ No matter if you’re on a free or paid plan, you will receive the same dedicated support from our team.

 

đź•’ Support Hours

Our technical support team is available during the following hours:​

  • Business Days: Monday to Friday
  • Business Hours: 16 hours per day (16/5)​

Please note that support requests submitted outside of business hours will be addressed at the beginning of the next business day.​

 

⚙️ Service Uptime Commitment

We strive to maintain high service availability to minimize disruptions:​

  • Service Uptime: 99.9% annually
  • Downtime: Less than 1 hour per month​

This commitment ensures that our services are operational and accessible to users around the clock.​

 

🛠️ Response and Resolution Times

Our response and resolution times are based on the severity of the issue:​

  • Urgent Issues:
    • Response Time: Within 1 working day
    • Resolution Time: Within 5 working days​
  • Minor Issues:
    • Response Time: Within 2 working days
    • Resolution Time: Within 2 weeks​
  • Normal Issues:
    • Response Time: Within 2 working days
    • Resolution Time: As determined​

 

đź“ž Contacting Support

If you require assistance or have any inquiries, please reach out to our support team:​