---
title: "Fix Player Offline on Dashboard | EasySignage"
description: "Fix a player that shows offline on the EasySignage dashboard by checking the WiFi or wired connection, date, time, timezone, and network restrictions."
url: https://easysignage.com/help/troubleshoot/player-offline-on-dashboard/
---

# Player Showing Offline on Dashboard

## Fix a player showing offline on the dashboard

If your player shows **Offline** in the dashboard, work through the following steps in order. Test the player after each step.

1.  **Check the internet connection (WiFi or wired).**
    -   **WiFi:** Open the device network settings and confirm it is connected to the correct WiFi network with a good signal.
    -   **Wired (Ethernet):** Make sure the cable is firmly plugged into both the player and the router or wall port, and that the port lights are on.
    -   If the device has a web browser, open any website to confirm the internet connection works.
2.  **Check the date and time.** Make sure the device **date and time** are correct. An incorrect clock prevents the player from connecting securely.
3.  **Check the timezone.** Make sure the device **timezone** matches the player’s location.
4.  **Try a nearby timezone.** Some devices get stuck while syncing the timezone. Switch to a **nearby timezone**, restart the player, and test again.
5.  **Test with a mobile hotspot.** Connect the player to a **mobile hotspot** to rule out network restrictions.
6.  **If the player comes online on the hotspot,** your regular network is blocking EasySignage traffic, for example through a firewall, proxy, or content filter. Ask your IT team or network administrator to allow EasySignage through the firewall.

With a working internet connection, the correct date and time, and unrestricted network access, the player shows **Online** in the dashboard.

## Related articles

-   [How to Allow EasySignage Through Firewall?](https://easysignage.com/how-to/tech-faq/how-to-allow-easysignage-through-firewall/)
-   [Player Stuck on Loading Library](https://easysignage.com/help/troubleshoot/player-stuck-loading-library/)

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