Fix a player showing offline on the dashboard
If your player shows Offline in the dashboard, work through the following steps in order. Test the player after each step.
- Check the internet connection (WiFi or wired).
- WiFi: Open the device network settings and confirm it is connected to the correct WiFi network with a good signal.
- Wired (Ethernet): Make sure the cable is firmly plugged into both the player and the router or wall port, and that the port lights are on.
- If the device has a web browser, open any website to confirm the internet connection works.
- Check the date and time. Make sure the device date and time are correct. An incorrect clock prevents the player from connecting securely.
- Check the timezone. Make sure the device timezone matches the player’s location.
- Try a nearby timezone. Some devices get stuck while syncing the timezone. Switch to a nearby timezone, restart the player, and test again.
- Test with a mobile hotspot. Connect the player to a mobile hotspot to rule out network restrictions.
- If the player comes online on the hotspot, your regular network is blocking EasySignage traffic, for example through a firewall, proxy, or content filter. Ask your IT team or network administrator to allow EasySignage through the firewall.
With a working internet connection, the correct date and time, and unrestricted network access, the player shows Online in the dashboard.