Player Connected to Internet but Showing Offline on Dashboard
If your player has internet access but appears Offline in the dashboard, check the following:
- Make sure the device date and time are correct.
- Make sure the device timezone is correct.
- Some devices get stuck on timezone sync. Switch to a nearby timezone and test again.
- Connect the player to a mobile hotspot to quickly test network restrictions.
- If it comes online on hotspot, your regular internet is likely blocking EasySignage traffic.
Correct date/time and unrestricted network access should bring the player online in the dashboard.