https://easysignage.com/help/troubleshoot/Recent content in Troubleshoot on Easy Digital Signage Software - 1 Free ScreenHugo -- gohugo.ioen-usSat, 31 Jan 2026 11:00:00 +0600https://easysignage.com/help/troubleshoot/troubleshoot/Thu, 05 Feb 2026 11:02:05 +0600https://easysignage.com/help/troubleshoot/troubleshoot/Use these troubleshooting guides for common player connectivity issues. Player connected to internet but stuck on Loading Library Player connected to internet but showing Offline on dashboard Black screen when playing a videohttps://easysignage.com/help/troubleshoot/player-stuck-loading-library/Sat, 07 Mar 2026 10:00:00 +1100https://easysignage.com/help/troubleshoot/player-stuck-loading-library/Player Connected to Internet but Stuck on Loading Library If your player is connected to the internet but keeps showing Loading Library, check the following: Verify the device date and time are correct. Verify the device timezone is correct. If timezone detection is stuck, switch to a nearby timezone and try again. Test the connection using your mobile hotspot. If it works on hotspot, your main network may be blocking EasySignage traffic.https://easysignage.com/help/troubleshoot/player-offline-on-dashboard/Sat, 07 Mar 2026 10:00:00 +1100https://easysignage.com/help/troubleshoot/player-offline-on-dashboard/Player Connected to Internet but Showing Offline on Dashboard If your player has internet access but appears Offline in the dashboard, check the following: Make sure the device date and time are correct. Make sure the device timezone is correct. Some devices get stuck on timezone sync. Switch to a nearby timezone and test again. Connect the player to a mobile hotspot to quickly test network restrictions. If it comes online on hotspot, your regular internet is likely blocking EasySignage traffic.https://easysignage.com/help/troubleshoot/black-screen-when-playing-video/Sat, 07 Mar 2026 10:00:00 +1100https://easysignage.com/help/troubleshoot/black-screen-when-playing-video/Why Is My Screen Black During Video Playback? If your screen turns black when a video starts, your device may not support the video’s resolution, codec, or bitrate. Try the following: Use the built-in Video Optimize tool to convert the video to a different format. Re-encode the video with a more compatible codec and lower bitrate. Try a lower video resolution and test playback again. If playback works after optimization, the original video format was not fully supported by the device.