--- title: "Install EasySignage Player on Samsung Digital Signage" description: "Learn how to install the digital signage app on Samsung SSSP Commercial Display. Follow our step-by-step guide for seamless setup and operation." url: https://easysignage.com/help/installation/samsung-digital-signage/ --- # Install EasySignage on Samsung Digital Signage This page provides a detailed guide on how to install the EasySignage player on Samsung commercial digital signage displays (SSSP/Tizen). It includes step‑by‑step methods using either a URL launcher or a USB flash drive to install and launch the app. This guide also covers how to prepare the device, switching launch modes, and troubleshooting common installation issues for smooth setup. ## Samsung SSSP Commercial Display Support SSSP 6.0 on Tizen 4.0 or SSSP 10 on Tizen 6.5 or higher _Check the [full list of supported devices](#List-of-Supported-SSSP-Models) ._ ## Install from URL ### [Tizen 4.0](#tizen-40) - [Tizen 4.0 existing screen](#tizen-40-inuse) - [Tizen 4.0 Brand New Screen](#tizen-40-brand-new) ### [Tizen 6.5](#tizen-65) - [Tizen 6.5 Existing Screen](#tizen-65-inuse) - [Tizen 6.5 Brand New Screen](#tizen-65-brand-new) ### [Tizen 7](#tizen-7) ## [Install from USB Flash Drive](#tizen-usb) - [Install from USB Flash Drive on Tizen 4.0](#tizen-4-usb) - [Install from USB Flash Drive on Tizen 6.5](#tizen-65-usb) ### [How to Switch from MagicInfo to URL Launcher](#url-launcher) ### [How to Fix “Unable to connect to the server, Please try again later” on Samsung Tizen](#connect-to-server) ### [How to Change Displaying Rotation](#changing-display-rotation-and-maintaining-original-aspect-ratio-for-samsung-tizen-models) ### [Factory Reset for Samsung Displays](#factory-reset-for-samsung-displays) * * * ## Tizen 4.0 ### Tizen 4.0 Option 1: Follow this if Samsung SSSP is already in use - Make sure that the time is set up correctly. **Press Menu** > **System** > **Time**. - Make sure that **Secured Protocol** is on. **Press Menu** > **System** > **Security**. ![URL Launcher Settings](https://easysignage.com/help/assets/img/installation/sssp/secure_protocol.jpg) - Press **HOME** on the remote control - Go to **URL Launcher Settings** ![URL Launcher Settings](https://easysignage.com/help/assets/img/installation/sssp/sssp-url-launcher-icon.webp) - Uninstall any previously installed apps - Type in the URL of Easysignage app ``` https://app-ds.net/t ``` - Click on **Done** ![URL Launcher Settings Type](https://easysignage.com/help/assets/img/installation/sssp/sssp-url-launcher-settings.webp) - Easysignage App is now installed, it will start automatically. ![Easysignage URL Launcher](https://easysignage.com/help/assets/img/installation/sssp/sssp-easysignage-urllauncher.webp) - When the app starts, the hash code will show on the screen - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) ### Tizen 4.0 Option 2: Follow this if Samsung SSSP is brand new or after a factory reset The brand new device will start with an initial setup, Follow the below instructions: - Choose **Basic Setup** in the installation type page. ![Basic Setup](https://easysignage.com/help/assets/img/installation/sssp/sssp-basic-setup.webp) - Select a language. ![Language](https://easysignage.com/help/assets/img/installation/sssp/sssp-language.webp) - Choose the orientation (Landscape or Portrait). _You can change the orientation remotely from the management console later on - after adding the screen_ ![Orientation](https://easysignage.com/help/assets/img/installation/sssp/sssp-orientation.webp) - Set Auto Power off to OFF ![Auto Power Off](https://easysignage.com/help/assets/img/installation/sssp/sssp-autopoweroff.webp) - Set your network connection (Wireless or wired) ![Network](https://easysignage.com/help/assets/img/installation/sssp/sssp-network.webp) - In **Play Via** page, Choose play via **URL Launcher** - Type in the URL of Easysignage player for SSSP ``` https://app-ds.net/t ``` ![Play Via](https://easysignage.com/help/assets/img/installation/sssp/sssp-play-via-url-launcher.webp) - Click on Done ![URL Launcher](https://easysignage.com/help/assets/img/installation/sssp/sssp-url-launcher-settings.webp) - Choose **Skip** in the step of **Connect to RM Server** ![Skip RM Server](https://easysignage.com/help/assets/img/installation/sssp/sssp-rm-server.webp) - Set the correct date and time. ![Date and time](https://easysignage.com/help/assets/img/installation/sssp/sssp-clock.webp) - The setup is complete. Easysignage is ready to use. ![Setup Done](https://easysignage.com/help/assets/img/installation/sssp/sssp-setup-done.webp) - Easysignage App is now installed, it will start automatically. ![Easysignage URL Launcher](https://easysignage.com/help/assets/img/installation/sssp/sssp-easysignage-urllauncher.webp) - When the app starts, the hash code will show on the screen - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) * * * ## Tizen 6.5 ### Tizen 6.5 Option 1: Follow this if Samsung SSSP is already in use - From the Remote Control, Press **HOME** - From the menu, Choose **Custom App** - In case there was a previous application installed, it will show near App Management ![previous app](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-14.webp) - Choose it and click Uninstall ![Uninstall](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-15.webp) - Choose **Install Custom App** - Type in the URL of Easysignage app ``` https://app-ds.net/t ``` ![Custom App](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-16.webp) - The App will download and start automatically ![Installing](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-13.webp) - When the app starts, the hash code will show on the screen - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) ### Tizen 6.5 Option 2: Follow this if Samsung SSSP is brand new or after a factory reset - Select your Language on the welcome screen ![Welcome](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-1.webp) - Set your network connection (Wireless or wired) ![Network](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-2.webp) - Review and Accept the Privacy Notice ![Privacy Notice](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-3.webp) - In Installation Type, Choose Basic Setup ![Basic Setup](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-4.webp) - Choose the orientation (Landscape or Portrait). _You can change the orientation remotely from the management console later on - after adding the screen_ ![Orientation](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-5.webp) - Under Player Selection, Choose **Custom App** ![Custom App](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-6.webp) - Type in the URL of the digital Signage Player Application: ``` https://app-ds.net/t ``` ![URL](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-7.webp) - Set **Skip** for RM Server setup ![Skip RM Server](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-8.webp) - Disable Auto Power Off mode ![Auto Power off](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-9.webp) - Set the correct date and time ![Date time](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-10.webp) - Choose a PIN ![Pin](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-11.webp) - On the Remote Control, Press on **MENU** - Choose **Custom App** ![Custom App](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-12.webp) - The App will download and start automatically ![Installing](https://easysignage.com/help/assets/img/installation/sssp/sssp-65-13.webp) - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) * * * ## Install from USB Flash Drive ### Prepare the USB flash drive on a PC - Plug your USB Flash Drive to a PC - Download the following file under the **USB root folder**: [“SSSP.zip file”.](https://app-ds.net/t/SSSP.zip) - Unzip the file under the root of the USB flash drive (DO NOT create a folder under the USB), if the USB flash drive is F:/. the folder should look like this: F:/SSSP - It will create a folder named _SSSP_ . Under this folder there are 2 files (EasySignage.wgt and sssp\_config.xml), as follows: ![files](https://easysignage.com/help/assets/img/installation/sssp/sssp-usb-files.jpeg) ### USB Setup on SSSP6 - Tizen 4.0 Display - Insert your USB flash drive into your Samsung display - On the remote control, Press the **HOME** button - Select **URL Launcher** - Select **Install From USB Device**. ![Install from USB](https://easysignage.com/help/assets/img/installation/sssp/sssp-usb-install-from-4.0.webp) - Enter the PIN ![PIN](https://easysignage.com/help/assets/img/installation/sssp/sssp-usb-pin-4.0.webp) - The Easysignage Player will start to download and install automatically - The app will launch once the download is complete ![DONE](https://easysignage.com/help/assets/img/installation/sssp/sssp-url-launcher4.0.webp) - When the app starts, the hash code will show on the screen - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) ### USB Setup on SSSP10 - Tizen 6.5 Display - Insert your USB flash drive into your Samsung display - On the remote control, Press the **HOME** button - Select **App Management** ![App Management](https://easysignage.com/help/assets/img/installation/sssp/sssp-usb-app-management6.5.webp) - Select **Install from USB Device** ![App Management](https://easysignage.com/help/assets/img/installation/sssp/sssp-usb-install-from-6.5.webp) - Enter PIN if required - The Easysignage Player will start to download and install automatically - The app will launch once the download is complete - When the app starts, the hash code will show on the screen - Go to the management console [app.easysignage.com](https://app.easysignage.com/) and add your screen ![Hash Code](https://easysignage.com/help/assets/img/installation/sssp/sssp-hash-code.webp) * * * ## Tizen 7 1. Make sure your screen is setup to play via Custom App. Press Menu > System > Play Via > Custom App. ![SSSP Play Via Menu](https://easysignage.com/help/assets/img/installation/sssp/custom-app.png) 2. Install the EasySignage application by going to Features > AppManagement. If you see this feature is not available, switch your screen to HDMI and then try again. ![SSSP App Management](https://easysignage.com/help/assets/img/installation/sssp/app-managment.png) 3. Click on “Install Custom App” and enter this url `https://app-ds.net/t7` then click Go. ![SSSP Install App](https://easysignage.com/help/assets/img/installation/sssp/t7.png) The application should get downloaded, installed and start automatically. * * * ## How to Switch a Samsung Display from MagicInfo to URL Launcher If you’re unable to see the URL Launcher or APP Management on your Samsung display’s Home Menu, it’s likely because the ‘**Source**’ setting is currently set to ‘**MagicInfo**’. To resolve this, you’ll need to switch it to ‘**URL Launcher**’. To switch the screen to URL Launcher, follow these steps: 1. Press the ‘**Menu**’ button on the remote control to open the device menu. 2. Select ‘**System**’. ![SSSP System Menu](https://easysignage.com/help/assets/img/installation/sssp/url-laucher-system.webp) 3. Scroll to the bottom of the menu and select the ‘**Play Via**’ option. 4. Select the ‘**URL Launcher**’ option. If any app is installed on your device, the option available may be a ‘**Custom App**’ instead of ‘URL Launcher’. ![SSSP Play Via Menu](https://easysignage.com/help/assets/img/installation/sssp/url-launcher-playvia.webp) 5. Press the ‘Home’ button and select ‘URL Launcher’ from the home menu. * * * ## How to Fix “Unable to connect to the server, Please try again later” on Samsung Tizen If you encounter the error message **“Unable to connect to the server, please try again later”** on your Samsung Tizen device when using EasySignage, follow the steps below to troubleshoot and resolve the issue. **1\. Date and Time Settings:** Incorrect date and time settings on your Samsung Tizen can cause server communication issues and block access. Ensure that the correct date and time are set to be able to download the EasySignage application. - How to check: Go to Menu > System > Date & Time, and verify the date and time are correct. - Set the date and time to “Auto” or adjust them manually to the correct local time. **2\. Network Access:** Ensure your Samsung Tizen device is connected to a stable internet connection. A weak or unstable network can lead to connectivity issues. - To check the connection: Press the menu on the remote control > Go to Network > Select Network Status > review the network settings for connection success or failure. - Check your network firewall settings. If your network has firewall restrictions, it may block the EasySignage application from connecting to the server. - If you’re still unable to download the application, try using a mobile hotspot, as these networks are typically less restricted. **3\. URL Launcher:** Ensure the EasySignage app URL entered is correct. It is case-sensitive, and only lowercase letters should be used for successful installation. _If none of the steps above resolve the issue, reach out to our support team for further assistance._ * * * ## Changing Display Rotation and Maintaining Original Aspect Ratio for Samsung Tizen Models Samsung Tizen displays allow you to adjust the screen rotation while ensuring the correct aspect ratio for all content. Follow these steps to change the display orientation and maintain the original aspect ratio. ### Step 1: Switch to a Different Input Source Before adjusting the rotation, you need to change the display’s input source: - Press the **Source** button on your Samsung remote. - Select an alternative input such as **HDMI1** or **PC Input**. ### Step 2: Access the On-Screen Display (OSD) Menu 1. Press the **Menu** button on your Samsung remote. 2. Navigate to **OnScreen Display** settings. 3. Select **Display Orientation**. ### Step 3: Adjust Display Rotation - Choose between **Landscape** or **Portrait** mode based on your requirements. - Confirm your selection, and the display will adjust accordingly. ### Step 4: Ensure Original Aspect Ratio is Maintained To prevent stretching or distortion, make sure the aspect ratio is set to **Original**: 1. Go to **Picture Settings** in the **OSD Menu**. 2. Select **Screen Adjustment** or **Aspect Ratio** settings. 3. Choose **Original Ratio** * * * ## Factory Reset for Samsung Displays If you encounter any issues with a previously installed app on your screen, perform a factory reset. Follow the steps in the following page: [Factory Reset for Samsung Displays](https://easysignage.com/help/installation/factory-reset-on-samsung-displays/) * * * ## List of Supported SSSP Models not limited to the below ### SSSP10 Tizen 2022 and Newer - **QMC Series** - **QHC Series** - **QBB Series (Basic)** - QBB: QB43B, QB50B, QB55B, QB65B, QB75B. - **QMB Series (Mid-Range)** - QMB: QM43B, QM50B, QM55B, QM65B, QM75B. - **QHB Series (High-End)** - QHB: QH43B, QH50B, QH55B, QH65B, QH75B. ### SSSP7 Tizen 2021 - **QBR-B Series** - QB24R-B, QB85R-B. - **QMT-B Series** - QM98T-B. - **QMR-B Series** - QM32R-B, QM85R-B. - **QMB Series** - QM32B, QM43B, QM50B, QM55B, QM65B, QM75B. - **QHB Series** - QH43B, QH50B, QH55B, QH65B, QH75B. - **OH (Outdoor Signage)** - OH55A, OH75A, OH85A. ### SSSP6 Tizen 2018 and Older - **QMR-AN** - QM32R-AN. - **QB Series (Basic)** - QBR: QB13R, QB24R, QB43R, QB49R, QB50R, QB55R, QB65R, QB75R, QB85R, QB98R. - QBN: QB49N, QB55N, QB65N, QB75N, QE82N. - QBT: QB98T-B. - **QM Series (Mid-Range)** - QMR: QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R. - QMR-A: QM32R-A, QM43R-A, QM49R-A, QM50R-A, QM55R-A, QM65R-A, QM75R-A. - QMN: QM43N, QM49N, QM55N, QM65N, QM75N, QM85N, QM98N. - QMT: QM98T. - **QH Series (High-End)** - QHR: QH43R, QH50R, QH55R, QH65R, QH75R. - **Window Display (OM)** - OMN: OM46N, OM55N. - OMN-D: OM46N-D, OM55N-D. - **OH (Outdoor Signage)** - OHF: OH55F. - OHN: OH85N, OH85N-SK, OH85N-DK, OH85N-S. 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