Frequently Asked Questions

Visit the sign-up page to create an account. Once registered, log in using your credentials.

After signing up, you’ll need to add a screen to your dashboard and link it to a playlist. For step-by-step guidance, check out the video in the link below. Learn more

Check your spam/junk folder and ensure your email address is correct. If you’re using a custom or company email, your server might be blocking it. If you still don’t have the code, contact our support team.

EasySignage prioritizes data security by using the Google Cloud Platform (GCP) for storing content, which provides a secure and reliable infrastructure. EasySignage has also partnered with Cloudflare to add an extra layer of security against potential threats or breaches.

Playlists are organized content collections that can be scheduled to display on screens. Learn more

Absolutely. EasySignage allows you to schedule content by time, date, and even day of the week.

Use the timeline scheduler to set playback dates and times. Guide

Yes, synced playlists ensure simultaneous content playback across devices. Read More

Use the Screens section to pair, name, group, and manage your screens.

The resolution acts as a layout guide—actual media will play at its full resolution if supported. More

To automate the login process for a website or web app requiring user authentication, enter the JavaScript code in the “JavaScript to execute after the page is loaded” field when adding the website to the playlist.

Yes. You can set up and build a video wall using compatible devices and the EasySignage platform. Read more

Yes! Choose from pre-built templates or create your own. Learn more

Yes—perfect for menus, schedules, and dynamic labels. Guide

Yes, using the Background Music App

The maximum upload size is 200 MB for videos and 40 MB for images.

EasySignage supports uploads of media files in PDF, image, and video formats.

EasySignage supports image uploads in PNG, JPG, and GIF formats.

EasySignage allows video uploads in AVI, MP4, MOV, GIF, M4V, MKV, WEBM, MPEG formats. You can also upload YouTube videos using the YouTube app.

Limits how many times a media file plays across your screens. Guide

A reporting feature that logs when and how often media played. Guide

You can integrate apps like weather, news feeds, social media, clocks, calendars, and more. More

Yes. Once content is downloaded to the device, it can play offline. However, an internet connection is required to send updates or remote management.

Yes—use the user management settings to invite others and assign roles.

Use EasySignage teams to provide users with access to specific screens & content. Teams

Go to your profile > Billing > Update Information to change billing contacts or payment methods. Read More

204MB for free accounts and 10GB of storage for paid accounts, contact support to request for more.

Enable “Display over other apps” under special permissions. Guide

Run your digital signage via Chromium browser with device pairing. Guide

Requires a Google Workspace account and kiosk license. Learn more

Rooting is optional and may allow more control like auto updates and advanced power settings. Guide

Check your time settings and network, then follow this guide

Adjust your Android TV settings to turn off casting options. Go to System > Cast > select Never

Use the remote control to press the menu button and go to settings, or press 1118 and go to settings. Alternatively, connect a keyboard to the screen, press Alt+M or F5, enter the password 1122, and select Open TV Settings.

Yes, an external SD Card can be used to extend the internal storage of a screen to store apps, files and media for large digital signage playlists. Read more

Yes. If a screen goes offline, you’ll receive an alert notification so you can take action quickly. To adjust your screen report settings, go to settings > screens settings > choose when to receive these reports.

Buy at least one license. Once purchased, watermarks are removed from all screens under your plan.

Yes, EasySignage offers a white-label solution for businesses and resellers, allowing them to rebrand the platform with their own logo, domain name, and custom branding elements. Read more

Yes, EasySignage offers a free plan with no expiration, as well as monthly and annual paid plans.

The free license never expires! You can continue using EasySignage on the free plan for as long as you like, with no time limit or hidden charges.

The number of screens you can add depends on your subscription plan. For the free plan, you can add 1 screen, while paid plans allow you to add as many screens as you need.

EasySignage offers flexible payment options to suit your convenience. You can pay using PayPal, Visa card, or bank transfer.

EasySignage offers a Free Plan that includes 1 screen and a Paid Plan available on a monthly or annual basis. 1 monthly license costs $9.98, while the annual cost is $8.25. Visit our Pricing Page.

You can cancel your EasySignage subscription at any time. Once cancelled, your account will remain fully active until the end of the current billing cycle.

EasySignage works on Android TV, FireTV, LG WebOS, Samsung Tizen SSSP, Philips, BrightSign, Raspberry Pi, Windows, Linux, ChromeOS, and Vestel. Check Players

Yes, we support Android Smart TVs. However, LG Smart TVs and Samsung Smart TVs are not supported.

EasySignage supports Samsung Smart Signage displays that run on Tizen OS 4.0 or higher. This includes popular models from the QHC, QMR, QBR, QET, and BET series, among others. These screens come with built-in System-on-Chip (SoC) technology, allowing EasySignage to be installed directly without needing an external player. For older models or screens without Tizen OS, you can still use EasySignage with an external Android-based media player. Samsung Installation Guide

Use the installation guide to set up on your preferred device.

Yes, just search for “EasySignage” and install it like any other app. More

Enable “unknown sources” on your Android device, then install the APK manually. More

Follow the step-by-step instructions in the guide to install EasySignage on Amazon FireTV Stick. FireTV Installation Guide

Use the dedicated installation guide to install EasySignage on LG WebOS digital signage screens. WebOS Installation Guide

Follow the Philips installation guide to get EasySignage up and running on your Philips screens. Philips Installation Guide

Use the Samsung-specific installation guide to configure your Tizen-based Samsung signage displays. Samsung Installation Guide

Follow the guide to install EasySignage on your BrightSign media player and connect it to your dashboard. BrightSign Installation Guide

Use the installation steps provided to set up EasySignage on your Windows PC. Windows Installation Guide

Follow the Linux installation guide for Ubuntu, Fedora, and other major distributions. Linux Installation Guide

Use the ChromeOS installation guide to run EasySignage in kiosk mode on your Chrome device. ChromeOS Installation Guide

Set up your Raspberry Pi as a digital signage player using the official guide. Raspberry Pi Installation Guide

Follow the Vestel setup instructions to install EasySignage and configure your signage screen. Vestel Installation Guide